Wallapop: what it is, how it works and how to sell or buy

Wallapop is a perfect app for buying and selling used cars online if you’re looking for a way to make money online and supplement your income or if you simply want to sustainably get rid of things you no longer need.

In this guide, we’ll explain how Wallapop works, how to sign up, and what to do to sell and buy on the app. Let’s also see what payment methods are accepted, shipping costs, commission costs, how to contact Wallapop customer service in case of problems, and many other useful information to understand how to use it as a buyer or user. salesperson.

What is Wallapop

Wallapop is an online buying and selling platform that allows users to buy and sell second-hand items. Founded in Spain in 2013, Wallapop has become popular in several countries as a local classifieds platform.

Users can place free ads for used, new, or handcrafted items, and connect with buyers or sellers in the same geographic area.

There are numerous categories available. You will be able to sell or buy objects or products between:

• Fashion and Accessories;
• Children and Infants;
• IT and Electronics;
• Consoles and Video Games;
• Collectibles;
• Sport and free time;
• Telephony and Accessories;
• Home & Garden;
• Bicycles;
• Cinema Books and Music;
• TV Audio and Cameras;
• Car and motorcycle;
• Engines and Accessories;
• Real estate;
• Home appliances;
• Work Equipment;
• Industry and Agriculture;
• Work, Services, and More.

How does Wallapop work

Wallapop is a platform for buying and selling second-hand clothing and objects, accessible via website or app. Wallapop is a platform that connects people who want to sell their unused items with people who want to buy second-hand items at a lower cost. It is similar to other platforms like Vinted or Facebook Marketplace. These platforms allow users to earn money by selling their unwanted items and help others save money by purchasing second-hand items.

Wallapop works very simply. To start using it you need to download the app (but you can also use it from the website) and sign up. To register you can create a Wallapop account from scratch, enter your name, surname, email, and password (in this case you will receive a confirmation email and verify the account), or log in quickly with Apple, Facebook, or Google.

At this stage, you have the option to receive notifications from the app and enable location services to customize your dashboard, allowing you to view the products that are nearest to you. After accepting the privacy policy you can start using the application.

At first glance, the interface is very similar to Vinted, with products on the noticeboard, search bar, and icons of the product categories that can be sold and bought. At the bottom, there are buttons to insert your ads, emails, and profile.

Unlike Vinted, on Wallapop there is much more freedom of choice: we find fashion and accessories, children and babies, IT and electronics, consoles and video games, sports and free time, telephony, home, bicycles and so on he has more than that.

How to sign up for Wallapop

Before you start selling or buying on Wallapop, you must necessarily register on the platform. Doing it is very simple:

• download the Wallapop app from the Play or Apple Store;
• tap on subscribe at the bottom;
• enter your name and surname, email address, and password;
• accept the terms of use and the Privacy policy;
• tap on verify account;
• access your email address and select “Verify account”;
• log in to the app with the chosen credentials;
• approve the request sent by email;
• if you want, you can verify your phone number;
• configure language and location options according to your preferences;
• complete your profile with additional information, such as a profile photo and a short description of yourself.

Once this is done you can start selling and buying on Wallapop without restrictions.

How to sell on Wallapop and make money

Wallapop is a perfect app for making money online and making money. To start selling on Wallapop you need to press the Insert button, choose the appropriate category, and upload up to 10 photos of the product, enter a title, a description, the brand and information such as status of the product, hashtag and price.

At this point, all you have to do is wait for the advert to be approved and for potential buyers to contact you via the chat.

If you receive an offer for your product for sale you can accept it within 24 hours, otherwise, it will be canceled. Once the offer has been accepted, simply package your item and take it to the post office. You can also choose the home collection service option.

When the product arrives at its destination, the buyer confirms that everything is OK and receives the money in the wallet. The credit obtained can be kept in your Wallapop wallet to make purchases in the app, or you can transfer it to your bank account and receive it within 2-5 working days without commission costs.

To transfer Wallapop balance to bank account you must:

• having registered your account details on the app. Go to Wallet > Bank details and register your card or account;
• verify your identity;
• enter your identity document (identity card, passport or driving license) to verify that you are the holder of the bank account. Take photos of the document and upload them to the app;
• indicate the amount you want to transfer;
• access your wallet and press the “Transfer to my bank account” button.

How does shipping work on Wallapop

Wallapop uses geolocation of devices to allow users to buy and sell based on their geographic proximity. In this way, the seller and buyer will be able to agree on delivery, which can take place via shipping or personal collection.

How does shipping work on Wallapop? Once the offer has been accepted, you just need to package the item properly and send it via courier. You can also choose the home collection service option.

If you want to be precise, you can inform your buyer that you’ve shipped, but they’ll be able to track every step of the shipment from the app in your chat.

On Wallapop the shipping costs are paid by the buyer. The platform has its own shipping service that it makes available to users. Costs vary based on country and package weight. Furthermore, home delivery has a slightly higher price than collection at the post office.

Among the payment methods available to users are Wallapop Wallet, Paypal, and card. Payments on delivery, as well as prepaid or virtual cards are not accepted by the platform.

What cannot be sold or bought on Wallapop

The platform has very specific policies relating to what cannot be sold or bought on the platform. The sale of food and drinks, tobacco or similar products, currency exchange, betting services, animals, prescription drugs, gift cards, products requiring sterilization, sexual content of any kind, and products that incite violence is prohibited.

The sale of SIM or prepaid cards for mobile phones and telephone numbers, stolen goods, radar or frequency jamming devices, and gold or silver bars is also prohibited.

In addition to a detailed list of prohibited contents, the website also features a subdivision by category, which is very useful for the user to have a detailed view.

Wallapop clarifies that any advert that violates the established rules is not published and the seller receives an informative email with why this happens. Furthermore, if the violation is repeated or serious, the user risks blocking and suspension of the account.

Return and refund with Wallapop

Are you wondering how to return on Wallapop? The company’s return policies provide that in general the items purchased on Wallapop cannot be returned or refunded, except in cases where the return has not been agreed between seller and buyer, or in specific cases which we will now see.

If the purchased item is defective or incorrect, you can open a dispute via the app within 48 hours of receiving the package, specifying the reason why you are requesting the return. Wallapop will proceed with the review of the goods and will evaluate whether or not to refund the user. If the package cannot be delivered to the recipient after two delivery attempts or if a dispute is accepted, it will be returned to the seller, who will receive a refund.

It is not possible to request a return and refund from Wallapop in these cases:

• voluntary return, i.e. when you want to return an item even if it is correct and conforms to the description (for example if you don’t like it or if the size is wrong);
• returns for products whose sale is not permitted or for which the platform cannot verify the functioning and conditions (cosmetics, perfumes, bottles of wine, air conditioners...);
• color differences between the product received and the one shown in the ad;
• discrepancies in clothing and footwear measurements, when the size of the product received corresponds to that described in the advertisement;
• items in good condition but with damaged box or packaging;
• items tampered with by the buyer.

Is Wallapop safe? User opinions and reviews

The platform has been active in Spain for almost ten years and has had the opportunity to improve the service over time. Are you wondering if Wallapop is safe and reliable? The rating from users online is medium-high: on the Play and Apple Store Wallapop has a score of 4.6 out of 5.

The user opinions on Wallapop are quite varied, with positive experiences regarding the contact with users, the fast and functional shipping and the quality of the product received, but like all services of this type, they are also negative ratings for delays in delivery, disputes that take a long time to resolve or potential scams by registered users who offer alternative payment methods.

In general, Wallapop is a trusted and safe app that tries to protect buyers and sellers, but it is always advisable to be very careful to buy/sell safely and avoid nasty surprises.

Wallapop: contacts and customer support

In case of problems, users can refer to the platform help center. Furthermore, the site presents a section where there are answers to the most common questions, doubts that new users may have, and initial difficulties that may be encountered.

Original article published on Money.it Italy 2024-03-05 17:22:08. Original title: Wallapop: cos’è, come funziona e come vendere o comprare